Use a simple coupler to join the VM cable from the wall to the connecting lead to. Everything is converted to specialised triple screened coaxial cable. Networking and WiFi. Broadband and TV deals. Hi, Same problem here. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The block box on second picture is an amplifier for terrestrial TV. Some photos would help us. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. I am going to cancel. The cable going in will be a double “shotgun barrel” type cable. If I couldn't get the proper wall socket, the internet is not going to be set up su. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Or wait here a day or two for a VM Mod to pick this up. 9. Re: No Virgin Media wall socket internally. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Virgin Media; My Virgin Media; Shop; Help;. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I was told when purchasing the broadband package that fi. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. on 03-08-2020 18:05. Tried the virtual assistant but it didn’t prove helpful. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Entertain me; Broadband Deals. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Joining in Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. Don’t plug the power cable into a plug socket yet. . Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. 0 Kudos. 168. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. Second, you'll likely need a manned installation for your VM services. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I found this which seems to be hollow. 19 minutes ago. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The new ones are just screws, the old style Telewest ones are like star shaped head. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Tudor. For into also image of the. Virgin Media; My Virgin Media; Shop; Help;. 168. . All the equipment and cabling up to the main BT socket in your house is BT Openreach property. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I don’t it is fibre cable. The connector with the yellow label looks like your VM connection, the other two look like satellite. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. on 21-02-2023 19:59. Sometimes there is no wall box, just a trailing cable. Rob (Engineer ID XX346), who is really kind and helpful. #4. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Networking and WiFi. -a power cable for the hub's adapter. . How deep should Virgin Media cables be? 1 to 6 inches. Options. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Subscribe to RSS Feed; Mark Topic as New;. I don't work for Virgin Media. 1 [or 192. Getting Connected with Virgin Media is easy when you have a wall socket. Security matters. Please help as I need the. Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 9 to th. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. 0 Kudos. As part of this to make sure it is a. the 2 wires end up inside the wall, I cannot see further where it is leading to. We have tried plugging it into the only box we found it would fit but no luck. self install. 4. Don’t plug the power cable into a plug socket yet. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. on 22-10-2022 20:58. Virgin will not remove them. I recently got Virgin broadband installed. If you have been given a Quickstart pack, but. Browse Virgin Media Virgin Media Community. The engineer will bring everything needed to install your Virgin Media services on your chosen day. . That is the missing power supply. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. Plug the cables into the Hub. Booking an engineer is easy with Virgin Media. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. QuickStart, set up and connections. Tudor. It is surface clipped usually. you should start your own thread but as general help. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Chris. . Options. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. Virgin Mobile. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Aug 8, 2011. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. , , Virgin Media. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Options. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. On your installation day, your engineer will arrive in a. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Step 3: Plug in your Virgin Media Hub on the go-live date. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. 0 Kudos Reply. Checked every room in the new house but there were none. I'm currently renovating my living room, including the electrics. I'm a Very Insightful Person, I'm here to share knowledge. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. #12. Phone line - 5 mins. Thanks for your post. . I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. I'm sorry to see you're struggling to find the connection which leads in to the property. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. 0. Please help. If it’s damaged or not working correctly, it could be causing your internet issues. cheshire_man. #12. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. Superfast Fibre Plus I am in rented accommo. It may just be a cable rather than an internal wall box. The V6 is tiny. My Virgin Media App. It is likely you will be waiting a few days. . Entertain me; Broadband Deals. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. I've also got an old NTL phone socket so. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Re: No wall socket. both appear. Entertain me; Broadband Deals. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Virgin Mobile. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. - 5156775. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. You can also identify a split socket looking at the side. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. These enter my house via an air brick/vent very close to. Virgin Media; My Virgin Media; Shop; Help;. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However, I do not have any of the specified wall sockets available. . The isolator cable should push over the spare F-connector port on the splitter you have in your hand. It doesn’t look like I can connect to ‘the wall socket’. Virgin Phone Switchover. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Browse Virgin Media Virgin Media Community. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Sorry to hear of the lack of wall socket on the inside of your property. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 04kg, it will easily fit under – or even alongside – any TV. 29-12-2022 20:58 - edited 29-12-2022 21:00. Some properties do not have a wall socket, only a cable. on 30-09-2022 14:24. Mobile Your Account. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. VM BB TV Landline. New Install Assistance. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Sign in . Virgin Media Quickstart set up. 4cm) crater. This video will show you how to install a Virgin Media extension cable. The second two black cables are from a satellite dish, used by. The wall box may be branded with the logos of an old cable TV company (not VM). It also protects the network from 240 volts being fed to it by faulty TVs in your home. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Damaged Wall socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. Location. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. 1 ACCEPTED SOLUTION. wi-fi. com. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. log into hub3 - 192. This hole will typically be up to 1cm in diameter and often positioned near your front door. on a domestic hub you look at the values thus. 168. I can only find the TV socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. If there. 14,065. Need Virgin Wall Socket - require "written confirmation" of what it entails. I was never asked if I had a wall box. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. The pre-install team number is 0800 052 1734. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Incidentally the phone socket is redundant if not in use and can be safely removed. Feb 22, 2022. You'll have to cut the cable and seal the hole up. Options. Very Insightful Person. Hi , Welcome to our Community Forums and thanks for your post. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. I can’t find a wall socket anywhere that matches those indicated by virgin. Connect the Hub’s power cable with the blue tab. If there is one you need to trace it back to the wallbox outside where it will connect to a. . I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Virgin will not remove them. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). I've looked for an external box but cannot. 0 Kudos. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Security matters. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Alternatives to Super Hub 2. Posts. Try that and see if you can connect. If you really need to take them off, just use a screwdriver to unscrew the screws. Welcome to the community and thanks for taking the time to post here on the forums. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. wall socket. There should then be. We have tried plugging it into the only box we found it would fit but no luck. I have only got one rectangular shaped white socket. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 1. Sorry to hear you don't have a VM wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I don't see a virgin media wall socket. Around the world, maybe one every seven years. Customer since 1993. Just joined Virgin awaiting for the delivery of the set up. I don't longer work there. Forum; Apps. Options. We have a virgin media wall socket with an ethernet port in the wall but no round cable. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. No virgin media wall socket umerarifkhan11. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 1 Kudo. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. )In this video, I am showing the sta. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Search ISP News. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. --. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Some of the cables hanging out the wall were cut off after the house improvements. Stay safe online. I can only find the TV socket. The cable(35148) currently runs from the outside wall, along a skirting board for 3. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If possible, I would like to get rid of this rather ugly white. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Browse Virgin Media Virgin Media Community. 0 Kudos Reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Account - Mobile. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. on 15-02-2022 10:03. We would like to show you a description here but the site won’t allow us. 3 Kudos Reply. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Business, Economics, and Finance. The cable in the second picture is the one you need to connect too. u just run a long cable from the box inside to whatever room u want. . My Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734. on a domestic hub you look at the values thus. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Do a Google search on. Internet. Verify that the white cable is securely connected to the Virgin Media wall socket. You can get a small female to female connector at B&Q/Amazon to join two cables together. Sounds like you need a manned engineer install rather than self-serve. The wall box may be branded with the logos of an old cable TV company (not VM). Vonage 2nd line. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. on 31-12-2021 10:47. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. The cable could be hidden within, or behind, furniture. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Re: cable not fitting wall. One customer said he has so far waited six weeks to have a 10in (25. All the cables will go under the floorboards. on 17-09-2022 22:50. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. I'll send you a PM now to book this in. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tried looking but can't see a way to book an engineer for this? Thanks. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. No outside box - cable through the wall to inside box - very old 20 years ago. Account - Mobile. Manage Your Account. Hello, i registered VM broadband and scheduled to delivery on 1st September. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. There will be a seperate connection inside the interior wall box. The cable could be hidden within, or behind, furniture. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 30-12-2022 13:33. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. Getting started & FAQ. Check service status. Entertain me; Broadband Deals. You'll have to cut the cable and seal the hole up. Virgin Media engineer installation. Networking and WiFiSame thing happened, and on all the wall phone points. Mobile Your Account. Options. Could an engineer be arranged to install please as my account is due to go live today. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I have received our virgin media Hub but I am unable to plug it in to the wall socket. I'm very sorry for any issues you've had in speaking with the team. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Virgin Media M125 Fibre Broadband. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 168. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. But I have no Virgin Media Wall socket in my - 5339557.